How Elm’s Service Department provides emergency response, keeps customers up and running
The primary role of our service department is providing emergency response service to customers to ensure they stay running and productive. We do our best to respond as quickly as possible when customer needs come up. Behind that role is developing and maintaining a relationship with customers. We want them to rely on Elm Electrical to be an extension of their maintenance and engineering departments. This allows us to be the first in line for large projects and pulling different business units in for work. Many large customers started working with Elm after a late Friday afternoon service call for a down machine and continue to use us for all their project and engineering work.
The way Elm has done this is with a dedicated cast of very diverse electricians and apprentices. Never backing down from a challenging trouble call, and following up with additional resources when needed, makes us a contractor that is hard to beat. We have heard from many customers that “Elm isn’t the least expensive contractor out there, but we can always depend on the job being completed as requested and on time, and that is worth it to us.”
We are always excited to help out all the business units. Sometimes it is adding horsepower to large construction jobs when required, supporting engineering projects with upgrades at customer sites or supporting the Testing Group with some pull through repairs after or an infrared survey.
Here are a few pictures of some work the service department has done recently at Mestek Plant (wide moves and upgrades) and Adhesive Applications (controls upgrade — a collaboration between Engineering, Panel Shop and Service):